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<p>About the Authors xxi</p> <p>Preface xxiii</p> <p>Acknowledgments by Bob McQueen xxv</p> <p>Acknowledgments by Ammar Safi xxvii</p> <p>Acknowledgments by Shafia Alkheyaili xxix</p> <p><b>1 Introduction 1</b></p> <p>1.1 Informational Objectives 1</p> <p>1.2 Introduction 1</p> <p>1.3 What Is Smart Mobility? 1</p> <p>1.4 The Smart Mobility Revolution 4</p> <p>1.5 Smart Mobility Versus Smart Cities 5</p> <p>1.6 Informational Objectives of This Chapter 5</p> <p>1.7 Background 5</p> <p>1.8 Why This Subject and Why Now? 6</p> <p>1.9 Intended Readership for the Book 6</p> <p>1.10 Book Overview 9</p> <p><b>2 Smart Cities Overview 15</b></p> <p>2.1 Learning Objectives 15</p> <p>2.2 Introduction 15</p> <p>2.3 Smart City Services 16</p> <p>2.4 Affordable Housing 16</p> <p>2.5 Air Quality 18</p> <p>2.6 Buildings 20</p> <p>2.7 Citizen and Visitor Engagement 22</p> <p>2.8 Construction 24</p> <p>2.9 Education 25</p> <p>2.10 Employment 26</p> <p>2.11 Energy 28</p> <p>2.12 Finance 30</p> <p>2.13 Government 31</p> <p>2.14 Green Spaces 34</p> <p>2.15 Health 35</p> <p>2.16 Manufacturing 38</p> <p>2.17 Mobility 40</p> <p>2.18 Recycling 42</p> <p>2.19 Retail and Logistics 46</p> <p>2.20 Safety 46</p> <p>2.21 Security 47</p> <p>2.22 Water 49</p> <p>2.23 Smart City Service Integration 52</p> <p>2.24 The Smart Mobility Body of Knowledge 55</p> <p>2.25 Teamwork and Multiagency Coordination 56</p> <p><b>3 Smart Mobility: A Problem Statement 61</b></p> <p>3.1 Informational Objectives 61</p> <p>3.2 What Is a Problem Statement? 61</p> <p>3.3 Why a Problem Statement Is Important 62</p> <p>3.4 What Is Smart Mobility? 62</p> <p>3.5 Why Bother with Smart Mobility? 63</p> <p>3.6 Modes of Transportation in a City 65</p> <p>3.7 The Benefits of Smart Mobility 66</p> <p>3.8 Avoiding any Undesirable Side Effects 69</p> <p>3.9 Challenges 71</p> <p>3.10 Developing a Custom Problem Statement 76</p> <p>3.11 Summary 76</p> <p><b>4 The Value and Benefits of Smart Mobility 79</b></p> <p>4.1 Informational Objectives 79</p> <p>4.2 Introduction 79</p> <p>4.3 Features, Benefits, and Value 80</p> <p>4.4 The Challenges 82</p> <p>4.5 The Opportunities 84</p> <p>4.6 Approach Philosophy 85</p> <p>4.7 Smart Mobility Benefit-cost Analysis Case Studies 86</p> <p>4.8 Case Study 3 - Advanced Traffic Management 96</p> <p>4.9 Developing a Comprehensive Benefits Analysis Framework 100</p> <p>4.10 Summary 100</p> <p><b>5 Smart Mobility Progress Around the World 105</b></p> <p>5.1 Informational Objectives 105</p> <p>5.2 Introduction 105</p> <p>5.3 A Definition of Smart Mobility 105</p> <p>5.4 The Importance of Smart Mobility 106</p> <p>5.5 Review of Key Cities Leading the Way in Smart Mobility 106</p> <p>5.6 Amsterdam, the Netherlands 106</p> <p>5.7 Barcelona 113</p> <p>5.8 Berlin 119</p> <p>5.9 Dubai 125</p> <p>5.10 Helsinki 130</p> <p>5.11 London 139</p> <p>5.12 New York 144</p> <p>5.13 Seoul 152</p> <p>5.14 Singapore 156</p> <p>5.15 Stockholm 161</p> <p>5.16 Summary 167</p> <p><b>6 Planning for Smart Mobility 175</b></p> <p>6.1 Informational Objectives 175</p> <p>6.2 Introduction 175</p> <p>6.3 The Objectives of Planning 176</p> <p>6.4 The Essentials of an Effective Smart Mobility Planning Approach 177</p> <p>6.5 Smart Mobility Planning Goals 178</p> <p>6.6 The Value of Planning 179</p> <p>6.7 Conventional Planning Approach 181</p> <p>6.8 The "What How" Cycle 183</p> <p>6.9 Accelerated Insights Approach 183</p> <p>6.10 Summary 199</p> <p><b>7 The Essential Elements of Smart Mobility 201</b></p> <p>7.1 Informational Objectives 201</p> <p>7.2 Introduction 201</p> <p>7.3 The Essential Elements of Smart Mobility 201</p> <p>7.4 How Smart Mobility Solutions Can Fit Together 220</p> <p>7.5 The Importance of Data and Analytics in Smart Mobility Solutions 222</p> <p>7.6 Smart Mobility Business Models 224</p> <p>7.7 Summary 228</p> <p><b>8 Smart Mobility Technology Applications 231</b></p> <p>8.1 Informational Objectives 231</p> <p>8.2 Introduction 231</p> <p>8.3 What Is Technology? 233</p> <p>8.4 Technology Overview 234</p> <p>8.5 Technology Application Category Overview 235</p> <p>8.6 The Accelerating Pace of Technology Change 291</p> <p>8.7 What Is on the Horizon? 292</p> <p><b>9 Smart Mobility Opportunities and Challenges 295</b></p> <p>9.1 Informational Objectives 295</p> <p>9.2 Introduction 295</p> <p>9.3 Smart Mobility Opportunities 295</p> <p>9.4 Smart Mobility Challenges 306</p> <p>9.5 Summary 316</p> <p><b>10 A Framework for Smart Mobility Success 319</b></p> <p>10.1 Informational Objectives 319</p> <p>10.2 Introduction 319</p> <p>10.3 The Smart Mobility Success Toolbox 320</p> <p>10.4 The Application of the Smart Mobility Success Toolbox 339</p> <p>10.5 Summary 340</p> <p><b>11 Smart Mobility Performance Management 343</b></p> <p>11.1 Informational Objectives 343</p> <p>11.2 Introduction 343</p> <p>11.3 Smart Mobility Performance Management 344</p> <p>11.4 Smart Mobility Performance Management Approach 345</p> <p>11.5 A Comprehensive Smart Mobility Performance Management Approach 347</p> <p>11.6 Managing the Private Sector 353</p> <p>11.7 Organizing for Performance Management 353</p> <p>11.8 The Role of Performance Management in Operations Management 354</p> <p>11.9 Applying Technology to Performance Management 359</p> <p>11.10 Summary 365</p> <p><b>12 Mobility for People 369</b></p> <p>12.1 Informational Objectives 369</p> <p>12.2 Introduction 369</p> <p>12.3 People Aspects 372</p> <p>12.4 Traveler Characteristics 376</p> <p>12.5 Empathetic Design 376</p> <p>12.6 Customer Psychology 377</p> <p>12.7 Trip Characteristics 378</p> <p>12.8 The Mobility Modulor 380</p> <p>12.9 Why Is It Valuable? 384</p> <p>12.10 Mobility Modulor Operation and Management 387</p> <p>12.11 The Functions of the Mobility Modulor 388</p> <p>12.12 Current Service Delivery Approach 389</p> <p>12.13 Proposal for a New People-centric Approach 390</p> <p>12.14 The Possible Effects of Smart Mobility Solutions and Services on Different Modes Within the Complete Trip 392</p> <p>12.15 Transitioning to a New People-centric Planning Design and Delivery Approach 395</p> <p>12.16 Summary 398</p> <p><b>13 Smart Mobility Policy and Strategy 401</b></p> <p>13.1 Informational Objectives 401</p> <p>13.2 Introduction 401</p> <p>13.3 Smart Mobility Policy 402</p> <p>13.4 Smart Mobility Strategy 402</p> <p>13.5 What Should Come First, Policy or Technology Application? 404</p> <p>13.6 The Influence of Policy and Strategy on Smart Mobility Success 404</p> <p>13.7 Examples of Smart Mobility Technology Applications 405</p> <p>13.8 Significant Smart Mobility Policy Areas 410</p> <p>13.9 The Path from Policy to Operational Management 413</p> <p>13.10 General Challenges Associated with Smart Mobility Policy and Strategy 415</p> <p>13.11 Communications Between Policymakers and Technologists 416</p> <p>13.12 An "Ideal" Policy 416</p> <p>13.13 Applying Performance Management to Policy 418</p> <p>13.14 Thoughts on Maximizing the Effectiveness of Smart Mobility Policy 418</p> <p>13.15 Structured Management of Policy and Strategy 421</p> <p>13.16 Summary 422</p> <p><b>14 Organizing for Smart Mobility Success 425</b></p> <p>14.1 Informational Objectives 425</p> <p>14.2 Introduction 425</p> <p>14.3 Organizational Goals 426</p> <p>14.4 Organization Alignment to Business Processes 426</p> <p>14.5 Case Study - The Ministry of Infrastructure Development, United Arab Emirates 430</p> <p>14.6 The Capability Maturity Model 431</p> <p>14.7 Smart Cities Assessment 432</p> <p>14.8 Smart Cities Roadmap 441</p> <p>14.9 Capability Assessment Within the Construction Context 442</p> <p>14.10 Change Management 445</p> <p>14.11 The Need for Change Management 446</p> <p>14.12 Summary 448</p> <p><b>15 Smart Mobility Operational Management 449</b></p> <p>15.1 Informational Objectives 449</p> <p>15.2 Introduction 449</p> <p>15.3 Definition and Essential Elements of Operational Management 451</p> <p>15.4 The Importance of Operational Management to the Success of Smart Mobility 457</p> <p>15.5 Current Transportation Operational Management Processes 458</p> <p>15.6 Traffic Control and Traffic Flow Optimization 459</p> <p>15.7 Emergency Management 463</p> <p>15.8 A Complete Operational Management Approach Incorporating Lessons Learned from Other Industries 463</p> <p>15.9 Application Example: Decision Support for Traffic Management 467</p> <p>15.10 Practical Advice 472</p> <p><b>16 Summary 477</b></p> <p>16.1 Cities 477</p> <p>16.2 Lessons 478</p> <p>16.3 Value 478</p> <p>16.4 Challenges and Opportunities 479</p> <p>16.5 Global Progress 479</p> <p>16.6 Effective Planning 480</p> <p>16.7 Solutions and Business Models 480</p> <p>16.8 Technology 481</p> <p>16.9 Opportunities and Challenges 481</p> <p>16.10 Accelerating Success 482</p> <p>16.11 Managing Performance 482</p> <p>16.12 People Focus 483</p> <p>16.13 Policies and Strategies 483</p> <p>16.14 Organizing for Success 483</p> <p>16.15 Managing Operations 484</p> <p>16.16 Conclusions 484</p> <p>Index 487</p>

<p><b>Bob McQueen,</b> Bob McQueen and Associates, USA/France, has a broad range of experience in the application of advanced technologies to transportation, gained in assignments over the past 30 years. <p><b>Ammar Safi,</b> Ministry of Energy and Infrastructure, Dubai, UAE, has 10 years of experience in Telecommunication, Electrical, Mobility, Road Safety, and Infrastructure Engineering. <p><b>Shafia Alkheyaili,</b> Ministry of Energy and Infrastructure, Dubai, UAE, has eight years of experience in Civil, Mobility, Road Safety, and Infrastructure Engineering.

<p><b>Comprehensive learning resource providing a framework for successful application of advanced transportation technologies in urban areas</b> <p><i>Smart Mobility: Using Technology to Improve Transportation in Smart Cities</i> addresses the nature and characteristics of smart cities, providing a focus on smart mobility within urban areas and the opportunities and challenges associated with the application of advanced transportation technologies. The three highly qualified authors include an emphasis on decarbonization possibilities and the potential for smart mobility to reduce emissions and fuel consumption while optimizing modal use, along with risk identification and management using a structured approach. <p>A focus is also placed on the need for end-to-end travel support from origin to ultimate destination, reflecting consumer needs for comprehensive decision support and travel support services. Overall, <i>Smart Mobility </i>provides a framework, planning, and KPIs for smart mobility success and explains how effective performance management can be enabled. <p>Additional topics covered in this modern and thought-provoking work include: <ul><li>Policies and strategies associated with smart mobility, including a description of the organizational arrangements required to support smart mobility technologies</li><li>The definition of appropriate institutional, funding, and commercial arrangements to assist interested practitioners to solve what is often their biggest challenge</li><li>Coverage of smart mobility operational management, explaining the likely impact of smart mobility on transportation operations</li><li>How to attain balance between transportation objectives and the avoidance of undesirable side effects such as congestion</li></ul> <p>For public and private sector professionals in the smart mobility community, <i>Smart Mobility</i> is an essential and easy-to-understand learning resource that will help readers comprehend the state-of-the-art progress in the field and be prepared for future advancements in this important and rapidly-developing industry.

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