Details

The Reference Interview Today

Negotiating and Answering Questions Face to Face, on the Phone, and Virtually

von: Dave Harmeyer
67,99 €
Verlag:	Rowman & Littlefield Publishers
Format:	EPUB
Veröffentl.:	07.02.2014
ISBN/EAN:	9780810888166
Sprache:	englisch
Anzahl Seiten:	172

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Beschreibungen

Titelbeschreibung

More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Good reference interviews accomplish three goals: establishing contact with the user, determining what the user’s information need actually is, and checking to make sure that the answer actually meets that need completely. Built around timeless service principles including Ranganathan’s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text, virtual world such as Second Life, and even mashup reference interviews where multiple modalities are used to answer the question. Following a concise presentation of reference interview basics, the heart of the book is 12 different reference interview scenarios set in different modes and demonstrating a specific principle. Each of these twelve follows a similar construction: a general overview of the principle (for example, save the time of the reader), a script of the reference interview, and then learning questions designed to demonstrate the principle(s) as illustrated in the script. Examples range from assisting faculty members with scholarly resources to helping a high school student with a paper to assisting a hairdresser with a reference question. One scenario is based in the year 2025 to emphasize the timeless nature of reference service. Seamlessly combining both time-honored principles and multiple technologies, this practical book demonstrates how librarians can be as relevant and necessary in the digital age as in the print world. Appropriate for both novice and experienced librarians as well as for LIS students, this concise handbook speaks to those working in or preparing for careers in public, school, academic, and special libraries..

Titelkurzbeschreibung

More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Built around timeless service principles including Ranganathan’s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text, virtual world such as Second Life, and even mashup reference interviews where multiple modalities are used to answer the question. Seamlessly combining both time-honored principles and multiple technologies, this practical book demonstrates how librarians can be as relevant and necessary in the digital age as in the print world. Appropriate for both novice and experienced librarians as well as for LIS students, this concise handbook speaks to those working in or preparing for careers in public, school, academic, and special libraries..

Inhaltsverzeichnis

List of Tables Foreword by John V. Richardson Jr. Preface Acknowledgments Abbreviations Chapter 1 Introduction: How to Read This Book Chapter 2 Prologue: Is the Reference Interview Dead? Chapter 3 A Literature Review of the Reference Interview Part One Three Bibliographic Sources Consulted Part Two A Literature Review of the Reference Interview Under Three Types Chapter 4 Scenario 1 Virtual Reference: Less is More Reflections Chapter 5 Scenario 2 A Phone Interview: Save the Time of the Reader Reflections Chapter 6 Scenario 3 At the Reference Desk: Harry Potter and the Secrets of Hogwarts Reflections Chapter 7 Scenario 4 Virtual in Vegas Reflections Chapter 8 Scenario 5 An Unlikely Answer: Under a Window of Stained Glass Reflections Chapter 9 Scenario 6 Earthquake Reference Reflections Chapter 10 Scenario 7 Helping Publish Not Perish Reflections Chapter 12 Scenario 9 Reviving the Reference Interview: From Desk to Chat to Phone Reflections Chapter 13 Scenario 10 A Reference Interview in 2025 Reflections Chapter 14 Scenario 11 Hybrid Reference: Blending the Reference Interview and Information Literacy Reflections Chapter 15 Scenario 12 A Surprise at Rosey’s Beauty Salon: Towards Ethos, Values, and Codes of Ethics Reflections Chapter 16 Scenario 13 The Reference Interview Thrives Reflections Chapter 17 A Conceptual Model for Online Chat Reference Answer Accuracy Bibliography Index

Autorenportrait

Dave Harmeyer is a professor and Associate Dean of University Libraries at Azusa Pacific University. He has written many articles for The Reference Librarian.