Details
Uh ty! Servis
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10,49 € |
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| Verlag: | Alpina Pro |
| Format: | EPUB |
| Veröffentl.: | 03.05.2023 |
| ISBN/EAN: | 9785961441406 |
| Sprache: | Russisch |
| Anzahl Seiten: | 300 |
Dieses eBook enthält ein Wasserzeichen.
Beschreibungen
Book "Wow! Service" was written by Vitaly Antoshchenko, head of the United Consulting Group. This edition is dedicated to the theory and practice of providing high-quality customer service, which is necessary for the successful and productive work of any organization. The book consists of seven chapters, each of which, in a simple and understandable language, describes the general principles of the strategy for building an ideal customer-oriented company. In his book, the author has combined the most valuable facts and terms about the practice of providing services, forming a dictionary of key terms. The reader is offered useful practical advice (including taking into account the experience of foreign firms) on developing professionalism, communicating with clients, creating a strong and trusting atmosphere in the team. The work was created taking into account the positive practical experience of the author, which makes it a valuable tool in the work of any professional in the field of sales, service and consulting services.
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